48020 Privacy Policy – How We Protect Your Information
At 48020, user privacy is a priority. This policy explains the types of information we collect, how it is used, and the protective measures we take to keep your data secure at all times.
Last updated: 2026. This policy applies to all users of the 48020 platform in Malaysia.
Information We Collect from You
During registration, we collect your full name, email address, phone number, and any other profile information you provide. This information is used to verify your identity and grant access to the 48020 platform.
To process deposits and withdrawals in MYR (RM), we record the payment method details you use, including your bank name and information required for transaction verification. We do not store your bank account number directly.
We collect technical information such as device type, operating system, web browser, IP address, and screen resolution. This data helps us detect technical issues and ensure an optimal user experience across all devices.
In-platform activity records — such as bets placed, games played, session duration, and interactions with specific features — are collected for operational purposes and service improvement.
How Your Information Is Used
48020 uses the information we collect for several legitimate and important purposes. Every use of your data is aimed at enhancing your experience as a user or supporting the operational needs of the platform.
- Verifying identity and securely processing account registration.
- Processing financial transactions in MYR (RM), including deposits and withdrawals.
- Providing relevant customer support and resolving technical issues more efficiently.
- Sending account-related information, security notifications, and service updates.
- Preventing fraud, unauthorised access, and activities that violate our terms of use.
- Improving platform features based on aggregated usage patterns that cannot be traced back to any individual user.
Cookie Usage & Session Tracking
The 48020 platform uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small files stored on your device when you access our platform.
Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
Helps us understand how users interact with the platform so we can identify issues and improve the overall experience.
Saves your preferences — such as interface language and display settings — so you do not have to reconfigure them each time you log in.
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the 48020 platform.
Data Storage, Security & Information Sharing
How Your Data Is Kept Secure
All user data is stored on servers protected with industry-standard SSL encryption. Access to personal data is restricted to staff who require it to carry out their specific duties. Passwords are stored in a hashed format that cannot be read by any party.
Your data will be retained for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy. Once an account is closed, data will be deleted or anonymised according to a set schedule, unless we are legally required to retain it for a longer period.
Third-Party Sharing
48020 does not sell, rent, or trade users' personal information to third parties for marketing purposes. Information is only shared in the following situations:
- Payment service providers that process MYR transactions on our behalf.
- Relevant authorities where required under Malaysian law.
- Technical service providers who assist in platform operations under strict confidentiality agreements.
All third parties involved are required to uphold data protection standards equivalent to those set out in this policy.
Your Rights as a User & How to Contact Us
Right to Access, Correction & Erasure
As a user of the 48020 platform, you have the following rights with respect to your personal data:
- Right to Access: You may request a copy of the personal information we hold in relation to your account.
- Right to Rectification: If your information is inaccurate or out of date, you can update it via your profile settings or by contacting our support team.
- Right to Erasure: You may request account closure and deletion of your data, subject to any legal requirements that may obligate us to retain certain records.
- Right to Object: You may object to the processing of your data for specific purposes by contacting us directly.
Changes to This Privacy Policy
48020 reserves the right to update this privacy policy from time to time. Users will be notified of any material changes via account notifications. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
For any enquiries regarding your data privacy, or to exercise any of the rights above, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
- [email protected]
- Response within 3 working days
- All requests are handled in strict confidence
- Bahasa Malaysia Services
Check our FAQ section for answers to common questions about your account, security, and data privacy.
View FAQYour Data Is Safe with Us
We are committed to protecting your privacy and keeping your information secure at all times. Register with confidence and enjoy a safe entertainment experience on the 48020 platform.